Wellbeing EDvantage – Conditions and Terms of Use

We value the relationships we have with our clients and our community and endeavour to represent our services accurately and provide all products and services to a high standard. To ensure you can have complete confidence in conducting business with us we undertake that:

• we will handle all personal information sensitively, securely and in compliance with the National Privacy Principles;

• we will not release your details, including your email address, to any other party for any purpose not associated with the running of our business;

• all online commercial transactions and payments are encrypted and managed to the most stringent level of online payment certification to ensure all transactions are secure.

To understand fully how we provide our services and products, permit use of this website, conduct financial transactions, and manage refunds and personal information, please read our:

• Website Terms of Use

• Financial Transactions, Purchases and Refunds Policy

• Privacy Policy

These policies are outlined in full below.

Agreement: By accessing and/or using our Site, you agree to our Website Terms of Use, our Refund Policy and our Privacy Policy. Please read these all Terms and Policies carefully and immediately cease using our Site if you do not agree to them.

Please note: In these Conditions and Terms of Use we, us or our means Wellbeing for Learning and Living P/L; trading as Wellbeing EDvantage; ABN: 55 630 571 621.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms.

For any questions and notices, please contact us by email at: contact@wellbeingedvantage.com

 WEBSITE TERMS OF USE

This website (Site) is operated by Wellbeing EDvantage (ABN: 55 630 571 621). It is available at: www.wellbeingedvantage.com and may be available through other addresses or channels.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

2. using our Site to defame, harass, threaten, menace or offend any person;

3. interfering with any user using our Site;

4. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;

5. using our Site to send unsolicited email messages; or

6. facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

No commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.

Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

1. copy or use, in whole or in part, any Content;

2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;

2. access will be uninterrupted, error-free or free from viruses; or

3. our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of the Australian Capital Territory, Australia. Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Variations: Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

FINANCIAL TRANSACTIONS, PURCHASES AND REFUNDS

These Terms and Conditions form a part of Wellbeing EDvantage’s enrolment /purchase agreement with you and apply to all courses, certification programs, training, master-classes, services and products from Wellbeing EDvantage and through Wellbeing EDvantage staff and associates.

Purchases and Financial Transactions

All transactions are for
Wellbeing EDvantage (ABN: 55 630 571 621) and processed in AUD$

Training, Course, and Certification Program Enrolments/Purchases
are confirmed by email upon receipt of the full fee; or as agreed in writing from Wellbeing EDvantage.

Fees
Due to the high costs of securing venues, services and materials all fees are fully payable at the time of booking training and are non-refundable.

To receive any advertised super early bird, or early bird rate, all fees must be paid in full prior to the specified cut-off date. To receive the regular rate all course, retreat and certification program fees must be paid in full prior to the event commencement date.

Tax Invoice/Receipt

Invoices/receipts will be automatically sent by email when participants register and pay online. Please contact us if you have not received a receipt, or have paid for a course, retreat or certification program by another method (such as direct deposit), and we will email you a receipt upon confirmation of the deposit. Please print this off and keep for your records.

Confirmation In-House Training Bookings

Will be provided upon payment of a 50% non-refundable deposit, payable by credit card online or direct debit. The balance of the fee must be paid in full one week before training/keynote starts. In-House training refers to training developed in consultation with a school or organisation and delivered to their staff.

Security Policy/Encryption

When purchasing from Wellbeing EDvantage your financial details are handled by Stripe or Paypal. Stripe and Paypal have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry and utilise best-in-class encryption, security tools and practices to maintain the highest level of online payment security.

Refund Policy

Refund Policy for Training, Courses, and Certification Programs

You may cancel training within 48 hours of booking and payment and receive a full refund, less a $30 administration fee, provided the cancellation occurs more than one week ahead of the scheduled training. After 48 hours of booking, or where there is less than one week’s notice, training, course, and certification program registrations are non-refundable, though we offer credit. You can reschedule or substitute another person in your place with notice of one week or more, or use your credit toward other courses, retreats or certification program within the year. If you reschedule your place with less than one week notice, you will be charged $50.00 to cover venue/catering costs. Please email contact@wellbeingedvantage.com or call us on 0433 62 218 to change your enrolment. Your credits may not be claimed as a cash refund.

Rescheduling a Course, Or Training (including certification training) Program

Training registrations are non-refundable, however, you can reschedule training or substitute another person in your place with notice of one week or more from the training date. If you reschedule your place with less than one week notice, or do not attend on the day of training, you will be charged $50 to cover venue/catering costs.

Cancelling a Course, Or Training (including certification training) Program

Payment for cancelled training can be used as credit toward other courses, retreats or certification program within 12 months. Please email contact@wellbeingedvantage.com or call us on 0433 62 218 to change your enrolment.

Credit Expiry

Credit will only be given for enrolments completed within a year of the original course or retreat dates (NB. if there are no further courses in your area you may need to travel in order to redeem the credit).

Failure to Attend

Failure to attend an event in which you are enrolled will mean your enrolment is forfeited. However, you may contact us to discuss your circumstances and apply for a training credit.

Cancellation/Refund Policy for Tailored Training/In-House Training for Organisations

Due to the resource-intensive preparation required for in-house, tailored training, the cost of securing venues and services, and other administrative costs, in-house training cancellations will incur the following charges:

• training sessions cancelled more than four weeks prior to the start of training will incur the forfeiture of your deposit or 50% of the training fee.

• training cancelled 2-4 weeks prior to the commencement of training incur the forfeiture of your deposit (usually 50%) or 75% of the training fee.

• training cancelled less than two weeks prior to commencement of training is not eligible for refund and will incur forfeiture of the full fee.

Event Changes

Wellbeing EDvantage reserves the right to change event dates, venue, speaker, presenter or hours for any reason it deems it necessary, or to cancel an event if, for any reason, its management deems it necessary to do so. In the unlikely case an event is changed and you can not attend the event, or the event is cancelled by us, Wellbeing EDvantage will refund the total fee you have paid for the enrolment/training. Wellbeing EDvantage will not be liable for accommodation, travel or other associated costs.

If the event can not proceed or has to stop part way through the event due to Government regulations (eg pandemic), Wellbeing EDvantage will reschedule the event to later dates or run/complete the event via a live online platform (Zoom). No refund will be offered.

Certification

Wellbeing EDvantage can only issue a certificate of completion to those who have completed a whole course or workshop. If you need to miss some part of your course or workshop, email us at contact@wellbeingedvantage.com or call us on 0433 62 218 to see if it is possible to catch up during another training.

Amendments

We may, at any time and at our discretion, vary this Financial Transactions, Purchases and Refunds Policy by publishing the amended Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Financial Transactions, Purchases and Refunds Policy.

PRIVACY POLICY

We value your privacy. This Privacy Policy sets out our commitment to protecting the privacy of any personal information you provide to us, or collected by us, in offline interactions or online, including through our website, email or social media.

Personal information

The types of personal information we may collect about you include:

• your name;

• your contact details, including email address, mailing address, street address and/or telephone number;

• your age;

• your credit card details;

• your demographic information, such as postcode;

• your preferences and/or opinions;

• information you provide to us through customer surveys;

• details of products and services we have provided to you and/or that you have enquired about, and our response to you;

• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to contact and communicate with you;

• for internal record keeping and administrative purposes;

• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

• to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information to third parties

We will never disclose your personal information to third parties for any purpose unrelated to the conduct of our business. From time to time, in the conduct of our own business, we may disclose personal information to:

• Third party service providers for the purpose of enabling them to provide their services to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

• our employees, contractors and/or related entity;

• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

• –third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you such as our email subscription list manager. This may include parties located, or that store data, outside of Australia

• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who may reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at contact@wellbeingedvantage.com.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please email us at: contact@wellbeingedvantage.com